To proceed with the return, please select the available option on our chat widget or select the option in our contact form here.

To proceed with the return, please select the available option on our chat widget or select the option in our contact form <a href="https://fleeky.de/en/pages/kontakt">here</a>.

I want to return my product within the 30-day money-back guarantee, what do I have to do?

We are really sorry about that! You can contact our customer service either via our service mail info@fleeky.de, via our chat or via our contact form. We will then find a quick solution for you so that we can process your new order as quickly as poss

We are really sorry about that! You can contact our customer service either via our service mail <a data-fr-linked="true" href="mailto:info@fleeky.de">info@fleeky.de</a>, via our chat or via our <a href="https://fleeky.de/pages/kontakt">contact form</a>. We will then find a quick solution for you so that we can process your new order as quickly as possible.&#xA0; Our colleagues in the shipping department always work in the best possible and most precise way, but it can still happen that mistakes are made. We would like to apologise for this in advance!

The wrong item was delivered or an item is missing completely.

At fleeky, your satisfaction is our priority. If you're not completely happy with your purchase, enjoy our easy and free returns. We’re here to ensure you love what you buy.

<div data-message-author-role="assistant" data-message-id="2c7dfcdf-13e6-4f45-9c07-e68c384c73c1" dir="auto" id="isPasted">At fleeky, your satisfaction is our priority. If you&apos;re not completely happy with your purchase, enjoy our easy and free returns. We&#x2019;re here to ensure you love what you buy.</div>

How high are the return costs?

When you receive the package, please check if the packaging is damaged. If it should happen that your delivery is damaged during transport, a complete delivery cannot be guaranteed. In this case, you should not accept the parcel and return it to the

When you receive the package, please check if the packaging is damaged. If it should happen that your delivery is damaged during transport, a complete delivery cannot be guaranteed. In this case, you should not accept the parcel and return it to the delivery person. The package will then be inspected and further action will be taken, such as redelivery or refund.If you are unable to use your product, please contact the supplier with a claim.You can also contact our customer service either via our service mail <a data-fr-linked="true" href="mailto:info@fleeky.de">info@fleeky.de</a>, via our chat or via our <a href="https://fleeky.de/pages/kontakt">contact form</a>. We will then find a quick solution for you so that we can process your new order as quickly as possible.

Transport damage - My parcel was damaged during shipping

fleeky

Here you will find all the information you need about returns and complaints regarding your fleeky order.

Return & Complaint

Can I do the treatments during pregnancy?

Can I have a lash or brow lift during pregnancy?

Why didn't my eyelash lift work?

Why do the eyelashes curl after the lashlift?

Why can't the lotions be sold in a sealable bag?

How do I apply the silicone pad to my eyelid?

What exactly is a lash lift?

What is done during a lash lift?

Who is a lash lift suitable for?

How long does a lash lift application take?

Is the application difficult?

How long does a lash lift last?

How often can you repeat a lash lift?

Is an eyelash lift bad for your eyelashes?

I haven't used up the sachets, can I use them again later?

Is an eyelash lift waterproof?

What is the perfect care after the eyelash lift?

Can I use the Lashlift in parallel with an eyelash growth serum?

Can I also use the lash lift during pregnancy?

What is the best way to carry out an allergy test?

How do I optimally clean the eyelashes before the lifting?

How do I choose the right silicone pad?

How do I fix the eyelashes on the silicone pad for an optimal result?

Where exactly do I have to place the lotions so that the desired lifting effect is possible?

How much lotion should I apply so that eyelash lifting works?

How long is the optimal exposure time of the lotions?

How do I remove the lotions without the eyelashes detached?

Why do I have to use two different commands for the two different lotions?

How do I solve the eyelashes from the silicone pad after use?

How long do I have to wait with my second laslift application when I did something wrong with the first?

Should I dye my eyelashes before or after the laslift application?

If I do the application myself, should you make one eye after the other or both at once?

Can I do the application on the side or should I do without blinking during the exposure time?

What should I avoid after my laslifting?

My silicone pad does not stop at the eyelid, what can I do?

How do I avoid that individual eyelashes are placed under instead of above the silicone pad?

The eyelashes do not stick on the silicone pad, what can I do?

I have the feeling of the glue is not really sticking, what can I do?

How do I avoid that individual eyelashes detach themselves from the silicone pad during use?

Why didn't my eyelash lifting work?

Why do my eyelashes curl after the eyelash lifting?

Why doesn't the momentum of my eyelashes look even?

My eye tears during the application. What can I do against it?

I made the application, but unfortunately I don't see any difference, what can I do?

Lashlift

Why did my Browlift result only last a few days?

My eyebrows curl after application, what can I do?

My skin reacts irritated to the application, why?

My eyebrows feel very dry and brittle after application, what can I do?

How long do I have to wait with my second application if I did something wrong with the first one?

What exactly is a brow lift?

What is done during a brow lift?

Who is a brow lift suitable for?

How long does a browlift use take?

How long does a browlift last?

How often can you repeat a browlift?

Is a browlifting bad for the eyebrows?

I haven't used up the sorts, can I reuse them at a later date?

Is a browlift waterproof?

What is the perfect care after browlifting?

Can I use the browlift in parallel to a growth serum?

Can I also use the browlifting during pregnancy?

How do I best do an allergy test?

How do I optimally clean the eyebrows before the lifting?

How thick should I apply the glue?

How do I fix the eyebrows with the glue so that I can achieve the optimal effect?

How much lotion should I apply so that browlifting works?

Why should I place cling film on the eyebrows during the Lotion's Lotion?

How do I remove the lotions without the glue loosening?

How do I remove the glue after use?

How long do I have to wait with my second browlift application when I made some falsch on the first?

Should I dye my eyebrows before or after the browlift application?

What should I avoid after my browlift?

My eyebrows feel very dry and brittle after use, what can I do?

The eyebrows do not remain at the top after use, but slide again and again. What can I do?

Why did my result only last a few days?

My eyebrows curl up after use. What can I do?

My skin reacts irritably to the application, why?

Browlift

Which Browhenna colour should I use for my eyebrows?

Why is the colour only for the eyebrows?

How much water do you need for the mixing ratio for henna?

What exactly is a brow henna?

What is done during a browhenna treatment?

How long does the result of the Browhenna last?

How often can you repeat browhenna?

What is included in a kit?

How many treatments are included in a kit?

Can I dye my eyelashes with browhenna?

What is the difference between the classic eyebrow coloring and browhenna?

What colors are there?

I have not used up the content of the sort. Can I reuse it at a later date?

Are there products that I need for the treatment and which are not included in the kit?

How long does the treatment take?

What are the steps for the Browhenna?

Is the treatment painful?

How safe is a browhenna?

What has to be considered according to a browhenna treatment?

Do the eyebrows have to be cared for according to the browhenna?

Can I do the browhenna during pregnancy?

Who is Browhenna suitable for?

If I have reacted to conventional color, is Browhenna an option?

Browhenna

Should I colour the eyebrows before or after the Browlift?

What exactly is a brow tint?

What is done during a brow tint treatment?

How long do the results of a tint treatment last?

How often can you repeat a tint treatment?

What is the difference between the Brow Tint and Browhenna?

How many different colors are there?

I haven't used up my tint. Can I reuse it at a later date?

Are there products that I need for the treatment that are not included in the kit?

How long does the treatment last?

How safe is a brow tint treatment?

Do the eyebrows need special care after the treatment?

Can I do the treatment during pregnancy?

Brow Tint

What do I do if areas of skin are injured?

Can I go directly to the solarium and into the sun after the application?

How long does my hair have to be for the application?

What do I have to consider before using waxing?

How do I optimally care for my skin after waxing?

Waxing

Self Tan Lotion vs. Mousse - What's the Difference?

I've heard that self-tanners stink. Is that correct?

Do you use formaldehyde in your products?

Tanning

Questions about our products

Do you currently have a discount?

Where can I apply my coupon code?

Can I use more than one voucher on the site?

Who do I contact if my voucher code does not work? if my voucher code does not work?